Job Description
One of Insight Global's clients is seeking a Customer Service Representative to join their team in Wayland, MI. This role involves assisting with general administrative duties while multi-tasking in upbeat environment, while providing exceptional customer service to internal and external customers. In addition, the CSR will be the face of the company through face to face and vocal interactions with all levels of customers which range from the general public to high level managers of organizations.
Day to day:
• Interacting with customers at the counter
o Includes members, Individual customers, transporters, insurance adjusters/inspectors, sellers
• Understanding the virtual queue
• Taking payments
• Pulling and filling out titles
• Completing the title to member process in the system
• Other tasks as needed - some examples include the following:
o Pull/mail license plates and personal items
o Follow up for individual customer property being dropped off
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1-2 years of office customer service experience
High School diploma
Exceptional customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment
Bilingual in Spanish is preferred
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.