A leading supplier of automation for manufacturing is looking for a Technical Support Specialist to play an integral role by providing frontline technical support to internal and external customers within a fast-paced technical customer service hotline group. This position will focus on maintaining a "Service First" mindset by providing helpful, courteous, and detailed technical support and guidance to customers regarding debug and repair of robots, controllers, and related systems/equipment, as well as on-site project coordination.
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-5-7 years minimum experience with troubleshooting, repairing, and maintaining Robots (preferably FANUC) and controllers
-Discuss, diagnosis, and resolve issues related to repairing robots (including operational and process issues) as reported by customers and/or Service Engineers.
-Answer technical support requests (via phone call, email, or webchat), identify the problem and follow up with a thoroughly researched solution before properly logging via the technical support log,
-Create spare part quotations, quick reference guides, and technical support logs (including common solutions to challenges) to provide to customers in response to technical support inquiries.
-Utilize online documentation and hardcopy manuals to locate appropriate troubleshooting steps and/or technical information to be sent to internal and external customers, or utilized during onsite project coordination.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.