Job Description
8+ years of Desktop Support Experience using Windows and Mac computers
Experience in a lead position
Has experience building Windows computers
Strong experience with Intune, CSSM, Teams (video conferencing), and Okta
Hands on experience with Networking equipment, server rooms, Office 365, and ServiceNow ticketing systems
Strong customer service skills to C- Suite Executives
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Our client is looking for a site Technician to join their team across different locations. They will work closely together with the Regional IT manager, the Global Service Desk, Desktop Support Services and Remote Desktop Support Team. The technician will need to provide exceptional customer service when working on Infrastructure and Application Incidents and will need to manage the workstation compliance dashboard for their locations to a minimal number of defects. They will also manage the procurement and deployment of new, and the decommissioning of old computer hardware and software. The best fit will be someone who is looking to grow within the organization with the goal to move into a lead position in the future as well as has a passion for IT!
Nice to Have Skills & Experience
ITIL Knowledge
CompTia A+ or certifications
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.