A client of Insight Global is seeking a Helpdesk Technician to work on-site in Lansing, MI. This person should be able to travel within a 60-mile radius consistently to represent the IT department to provide solutions for internal hardware and software. This person will be responsible for maintaining and troubleshooting all hardware across 5 different locations in Michigan which includes, but is not limited to: desktops, laptops, phones, tablets, printers, and cameras. This will also complete the installation of Microsoft Office as well as other internal applications to company devices. This position is most involved with hardware troubleshooting and configuration but requires skills involving software troubleshooting and installing applications. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages while on contract for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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Associates degree and no formal experience OR 2+ years IT Help Desk experience and no degree
Knowledge of Microsofts Suite (Outlook, Teams, SharePoint, and OneDrive) and programs (Ex: Active Directory)
Basic understanding of IT support tools (Ex: ServiceDesk Plus, IT glue, NinjaRMM), techniques, and troubleshooting methods
Ability to travel as needed to perform job duties.
Valid Drivers License and ability to pass an MVR (Motor Vehicle Record)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.