Insight Global is looking for an IT Technician for an automotive supplier in the Metro Detroit Area. This individual will join the team responsible for providing technical support for both hardware and software within the company's manufacturing plant.
Specific Responsibilities Include:
· Resolve support calls within the defined SLA.
· Install, configure, and maintain computer hardware, software, and peripherals.
· Troubleshoot and resolve hardware, software, and network issues in a timely manner.
· Provide technical support to end-users, including diagnosing and resolving technical problems.
· Set up and maintain user accounts, permissions, and security settings.
· Monitor and maintain computer systems and networks to ensure optimal performance and security.
· Collaborate with other IT team members to implement and maintain IT policies and procedures.
· Document IT processes, procedures, and troubleshooting steps for knowledge sharing.
· Conducts floor level training on new equipment.
· Flexible Shift -- Based on Department Manager's Needs. Must be able to support weekend production.
· Complete and communicate end of shift notes including issues seen on the floor and project completion updates.
Train end-users on the proper use of the MES system and provide ongoing support Install, configure, and maintain the MES software and hardware components.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
· Experience as an IT Technician or in a similar role
· Knowledge of computer hardware, software, and networking concepts
· Proficiency in troubleshooting and resolving technical issues.
· Familiarity with Windows and Linux operating systems.
· Ability to retrieve data from a database using basic SQL commands (SELECT statements) including filtering, sorting, and limiting results
· Experience/Familiar with Active Directory, DHCP, DNS, group policy, and other network protocols
Strong communication and customer service skills
· Prior experience working in a manufacturing environment
· Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP)
· Knowledge of automotive-specific software applications and systems.
· Experience with MES systems
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.