Card Fraud Manager

A client of Insight Global in the Lansing, MI area is looking for a Card Fraud Manager to join their team! This individual will be responsible for leading the Credit Union’s card fraud prevention efforts by overseeing team operations, managing fraud-related claims and losses, and ensuring compliance with internal policies and regulatory guidelines. Working closely with the Account Fraud Manager, this role supports departmental goals in alignment with the Credit Union’s mission and strategic plan. The manager monitors service levels and collaborates across teams to develop and implement strategies that reduce fraud risk, prevent abuse, and maintain compliance.

Compensation:
$90,000 to $140,000 annually

Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- 3+ years of card services experience (Visa, Mastercard, Zelle, Credit Karma, etc.)
- Experience in a leadership or mentorship position

- Card fraud experience
- Bachelor's degree
- CFE, IAFCI, CFCS, or equivalent credential preferred

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.