Job Description
The Network Upgrade Technician will be responsible for supporting Domino’s new network upgrade initiative. The Network Upgrade Technician will call Domino’s stores and walk the store point of contact through how replace routers and plug in switches, ensure that everything is properly updated on the network profile, and verify that everything is working properly. The network upgrade needs to be complete across all stores by October 2026. The stores are moving from non-managed switches to managed switches. In summary, the Network Upgrade Technician will help run manual processes the day of the network upgrade.
$18/hr - $21/hr
Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-Around 2 years of IT support, help desk, technical support experience
-Ability to work an overnight shift
-Networking knowledge. Must be comfortable with routers, switches, ethernet cables, etc.
-Experience supporting technical issues over the phone
-Strong customer service experience
Nice to Have Skills & Experience
• ServiceNow experience
• Food service industry experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.