Candidate will be responsible for tickets that come into the queue, will be the first person to get the initial triage, understand what the agent or user request is. Make determination from information on ticket. Once they understand, then route the ticket to where it needs to go. If there is something they need to preform, simple tasks they can handle. Small items can do some technical stuff themselves.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.