Service Management Analyst-Hybrid

Insight Global is seeking a Service Delivery Analyst to join the IT organization of a prestigious higher education client. This role will support the rollout and ongoing operations of a document management project across multiple campuses. The analyst will work closely with business stakeholders to ensure smooth communication, documentation, and implementation of new processes.
This position is ideal for someone with a service management background, strong communication skills, and a passion for operations and support. The role will evolve to focus more heavily on service management, post-implementation support, and cross-functional coordination. This is a remote role but will require the ability to come onsite once a month for meetings and potential travel to campuses.
Compensation: $20/hr to $22/hr Exact compensation may vary based on several factors, including skills, experience, and education.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

2+ years of experience in operations and service management support
Exposure to project management methodologies and tools
Experience supporting applications in production, including post-implementation metrics and service performance tracking
Background in customer support/service and incident/request management
Familiarity with ITSM/ITIL frameworks and knowledge article creation
Experience with Salesforce or ServiceNow platforms
Proficiency in Microsoft Office tools (Word, Excel, PowerPoint)

higher education background

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.