Job Description
Job Summary
Support coordination department with various administrative tasks such as entering orders, tracking parts, scheduling maintenance work, and confirming scheduled appointments with customers, as well as assisting with coverage for when coordination is out.
Roles and Responsibilities
• Provide backup coverage for the Service Coordinator during absences or high volume periods, ensuring continuity in scheduling and communication.
• Assist territories with forward planning of maintenance work.
• Support the scheduling of service and maintenance work by entering orders and completing tasks in a timely manner.
• Secure and verify purchase orders for service work, confirming billing and shipping addresses with customers when necessary. Track and follow up on parts required for scheduled jobs to ensure timely service delivery.
• Report any scheduling conflicts or technician issues to the Service Manager promptly.
• Help manage and monitor work in progress to support efficient service operations.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Ability to work in a fast paced environment
• Good computer skills
• 2-3 years admin or coordinator experience
o Answering phones, scheduling, verifying orders
Nice to Have Skills & Experience
• SAP experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.