Job Description
Chief Operating Officer (COO) – IT Managed Services | Pittsfield, MA
Location: Pittsfield, MA (onsite for first 6 months; hybrid may be considered after)
About the Role:
We are seeking an experienced operational leader to oversee all day-to-day operations for a growing IT Managed Service organization. This role is responsible for two closely intertwined companies with a combined staff of 83, focusing primarily on a Tier 1 group of entry-level techs and helpdesk/switchboard employees (50+ team members).
Key Responsibilities:
Lead and supervise operational teams across multiple locations, with a strong focus on help desk, security/infra, and security operations center functions
Analyze internal operations and identify areas for process enhancement
Monitor performance, prepare updates and forecasts, and drive productivity improvements
Guide strategies and tactics to meet organizational objectives
Oversee selection, training, evaluation, and goal-setting for assigned staff
Participate in audits and quality controls
Lead workflow improvements to enhance client satisfaction (clients are primarily in the healthcare industry)
Support technical incident response for both company and client needs
Foster a strong, resilient culture—working with a tough, high-performing team and CEO
Salary Range: $150,000 – $180,000
Benefits: Health, dental, vision, 401(k) with match, PTO, employee assistance program, FSA
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Minimum 5 years’ experience in operational leadership (IT experience helpful but not required)
Strong management, workflow, and operational structure skills
Ability to assign business value to operational efforts and drive efficiency
Excellent leadership and HR skills; calm under pressure
Strong communication and interpersonal skills for cross-functional collaboration
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.