Job Description
• Answering franchisee and crew contacts, resolving issues that may have a technical aspect to it. Channels are phone calls and emails.
• Actively listen, acknowledge, accurately categorize contact reasons/experiences, and respond accordingly.
• Keeping up to date on email communications.
• Ability to multitask using multiple databases to accurately research and respond to inquiries.
• Ensure data/report integrity by continuously understanding use of tools and the business needs for information.
• Identify, communicate, and escalate in a timely manner contact trends to your manager to ensure proactive response/resolution.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 1-2 years of similar experience (call center, help desk, admin assistant)
• Customer facing experience
• Able to work on site from Monday- Thursday in Canton, Massachusetts
• Demonstrated ability to trouble shoot and problem solve.
• Ability to listen, talk, and type simultaneously.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.