A local healthcare client of ours is looking for Remote Overnight Help Desk Support to join their growing company! This role is an essential part of the IT HR Technology team and will provide support for incoming technical requests while assisting with provisioning tasks during downtime. We are seeking motivated individuals who can work independently and provide excellent customer service.
Key Responsibilities:
Answer and resolve incoming technical support calls with professionalism and efficiency
Provide strong customer service while troubleshooting issues through ticketing systems (any prior experience with ticketing systems is helpful)
Handle escalation points as necessary
Utilize downtime to perform provisioning tasksprior provisioning experience is a plus but not required
Maintain clear communication with the team and document interactions appropriately
Adapt to overnight work schedules and demonstrate reliability in unsupervised remote work environments
Remote Overnight Help Desk Support Location: Shifts Available:
Shift 1: Friday 11PM-7:30AM, Saturday 11PM-7:30AM, Monday, Tuesday, Wednesday 10AM-6:30PM
Shift 2: Saturday 7AM-3:30PM, Sunday 7AM-3:30PM, Monday, Tuesday, Wednesday 10AM-6:30PM
Shift 3: Saturday 3PM-11:30PM, Sunday 3PM-11:30PM, Monday, Tuesday, Wednesday 3PM-11PM
Candidate is required to work all days and time listed for each shift. There will be a training period ranging from 1-2 months where all candidates will work 8-5 EST, before transitioning into designated shift.
Compensation:
$18-20 per hour
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.