Director of Field Engineering

Insight Global is assisting a client in identifying a Director of Field Engineering to act as the technical bridge between our product, customers, and go-to-market teams. This role combines deep technical expertise with strategic business acumen to help shape how our technology is adopted, deployed, and scaled in the field. You’ll join a fast-growing B2B SaaS company serving global hardware brands and engineering leaders. Our platform powers device lifecycle management and embedded software solutions for major enterprises. With offices in the U.S. and Europe and a strong foundation backed by a leading semiconductor company, we’re at a pivotal moment in our journey—large customer base, big brands, and startup agility. This is both a strategic and hands-on role: you’ll guide product direction through customer insights, act as a trusted technical advisor, and lead a team of field engineers while engaging directly with enterprise customers.

Key Responsibilities
• Serve as the technical leader and trusted advisor for enterprise customers, bridging engineering and business needs.
• Partner with customers and prospects to understand requirements, design solutions, and ensure successful deployments.
• Represent the company at conferences, industry events, and customer meetings to advocate for best practices in device lifecycle management.
• Influence product strategy by pairing field insights with technical expertise to shape roadmap decisions.
• Collaborate cross-functionally with Sales, Marketing, and Product teams to maximize customer outcomes.
• Manage and mentor a team of field engineers across multiple geographies; coach and support their growth.
• Join critical pre-sales and post-sales meetings, providing technical credibility and solution guidance.
• Travel as needed (approximately once per quarter; most customer interactions via Zoom).

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 10+ years of experience in software engineering, solutions architecture, or field technology leadership roles
• Proven success bridging technical and commercial domains—ideally in B2B SaaS, IoT, or embedded systems
• Strong understanding of embedded software, Linux, bare-metal systems, and device-level engineering
• Ability to write code when necessary and troubleshoot complex technical issues
• Entrepreneurial background or experience in startup environments
• Excellent communication and presentation skills; able to translate technical concepts for both engineers and executives
• Demonstrated ability to influence product direction through customer insights and market feedback
• Experience engaging with enterprise customers and representing organizations externally
• Comfortable with customer travel, about 1-2 times a quarter

• Customer-obsessed, with strong commercial instincts and credibility in front of engineering leaders.
• Collaborative communicator who thrives in cross-functional environments.
• Comfortable managing a team while remaining close to technical details.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.