Job Description
• Experience with Microsoft Teams Voice to support migration efforts to Microsoft Teams voice platform
• Establishes communications systems by installing, operating, and maintaining voice and data telecommunications network circuits and equipment.
• Support number porting, call routing validation, and failover testing.
• Assist with site turn-ups, migrations, and cutovers.
• Verifies service by testing circuits, equipment, and alarms; and identifying, correcting, or escalating problems.
Pay range for this position is $24 - 38/hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Bachelor’s degree in computer science, electrical/electronic engineering, information technology, or another related field
• Associate degree in a related technical discipline, or the equivalent combination of education, technical training or work experience
• One to three years of related IT/telecommunications experience
• 1 to 3 years of experience in engineering and configuring solutions that implement VoIP.
• Experience in system Manager (SMGR), Session Manager (SM), Element Management System (EMS), Session Border Controller (SBC), Application Enablement Services (AES), and SIP trunking solutions.
• Provide advanced troubleshooting and technical support for Telephony systems, including incident and problem management for CM, SMGR, SM, EMS, SBC, AES, and SIP environments.
• Must be able to obtain and maintain a Public Trust. Contract requirement. (DO NOT REMOVE)
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.