Work directly with AWS and CCaaS
Developers on issues, changes or updates that may be needed for existing
services/call flows.
Lead efforts in planning and preparing
for CCaaS user migrations and transitions.
Assist in the planning and implementation
of new services or enhancement being rolled out to Field Offices
Reviewing, planning and
coordinating platform updates, upgrades or maintenance
BR: 30-45/hr
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Experience in providing a CCaaS Application support.
Experience with using ServiceNow IT Service Management.
5 years of experience providing hands-on IT Support services.
5 years of experience as an application or access administration platform.
5 years of experience working with laptops running Microsoft Windows OS and Office365 suite.
5 years of experience with application or account access administration and support.
Excellent communication and interpersonal skills with the ability to collaborate effectively with customers.
Flexible and positive attitude with interest in learning new technical skills.
Strong problem-solving skills and the ability to work in a fast-paced environment.
Strong understanding of IVR terminology and services.
High level of organization, reliability, and independence.
Passion and understanding of technology.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.