We are seeking a Facilities Management Systems Training Content Developer to join our FM Information Systems Instruction & Client Integration Team. The successful candidate will be joining the FM Tech Training Program Team, which is responsible for content creation and training delivery. This is a virtual position. The Facilities Management Systems Training Team supports software utilized within our Facilities Management accounts in North America.
This position is primarily focused on the development and improvement of training processes and materials, including user guides and e-learning. Training methods will include webinar, live group, eLearning and one-on-one training.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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Ability to learn, understand and explain complex technical processes to technical and non-technical people
Experience creating training materials used to deliver systems training to end users
Excellent technical writing skills to aid in the creation of training material
Excellent presentation, verbal and written communication skills
Experience with Facilities Management
Understanding of relational databases
Strong organizational and project management skills to manage multiple priorities
Ability to work effectively with all levels of an organization in a collaborative team environment and with minimum supervision.
Experience training software applications
Salesforce Field Service experience is a plus
EasyGenerator, Synthesia or other eLearning software Experience a plus
Advanced computer skills using Microsoft Office Suite and ability to learn new related software
Ability to adapt training style and/or method to convey material to various audiences
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.