Job Description
The candidate will be responsible for managing incoming warranty claims submitted through a digital portal by 83 airline customers. They will review each claim to determine its root cause, identifying whether the issue stems from manufacturing defects, workmanship problems, normal wear and tear, or known recurring concerns. The role involves close coordination with the repair team to decide whether the item should be repaired in-house or escalated to a vendor for resolution. Throughout the process, the candidate will meticulously track claims and outcomes in Excel, maintaining accurate records and ensuring all data is transformed into digestible, actionable insights for presentation to senior leadership. Strong analytical skills and the ability to communicate effectively across teams are key to success in this position.
Compensation:
$88K to $129K per year annual salary.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role include: Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Bachelor’s degree with a minimum of 3 years of relevant warranty analysis experience OR High school diploma with at least 8 years of industry experience
• Demonstrated experience adjudicating warranty claims in a manufacturing setting (aerospace, aviation, or industrial preferred)
• Ability to manage high-volume processing—approximately 400 warranty claims per month
• Skilled in reviewing claims via online portals and identifying vendor warranty needs
• Advanced knowledge of Microsoft Excel, including data entry and transformation of raw data into actionable insights
• Comfortable interfacing with multiple business units such as repair shops, finance teams, and senior leadership
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.