This position acts as the key liaison between customer, management and on-site assigned service personnel
regarding installation, maintenance, repair, testing and/or customer training issues. Other responsibilities include:
1. Manages plans and organizes customer activities.
2. Works on a wide variety of complex planning activities where material or sourcing requirements are variable
and special projects where customer equipment performance is key to contractual obligations and/or project
deadlines.
3. Assists Customer Support Management and Regional Sales Managers by understanding and communicating
customer initiatives and ensuring timely closure of customer requirements.
4. Instructs customers in the complete operation and maintenance of equipment.
5. Assists customers in identifying and repairing equipment related process problems.
6. Participates in internal meetings to facilitate the coordination of important issues including spare parts, warranty
and daily/weekly priorities.
7. Retrieves, compiles and reports equipment performance indicators to both customer and company
Management.
8. Keeps Management informed of all tool down situations.
9. Provides technical assistance or training to less experienced personnel.
10. Presents and implements EVG technologies and solutions to customer.
11. Coordinates technical resources to track and close customer issues.
12. Performs in a dynamic and challenging environment with drive and creativity.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
-Requires a minimum of four (4) years of direct experience with semiconductor equipment.
-Requires a Bachelors Degree in a technical discipline or related field. A commensurate amount of successful
field service experience in capital equipment and/or facilities experience may be considered in lieu of the formal
education requirement.
-A minimum of six (6) years of experience with capital equipment / facilities engineering, or field operations
within the MEMS or Semiconductor industries.
-A background in engineering or manufacturing preferred.
-Excellent customer skillset which includes communication, priority setting, influencing and conflict resolution.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.