Job Description
Customer Support Professional will provide Tier 2 Level Field Support to government personnel located throughout the world to support Networks. Responsibilities include:
- Provide outstanding support to end users.
- Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance.
- Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations.
Install software patches, updates, and upgrades, including remote server and workstation administrations.
- Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves.
- Create, update, and track service call requests, and stage and take down end user workstations and associated equipment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Active Secret Clearance
- Ability to obtain and pass a Public Trust Clearance
- 2 - 5 years IT experience providing both in-person desktop support and remote support
- Excellent verbal and written communication skills
Nice to Have Skills & Experience
-Experience with Active Directory
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.