Customer Service Transportation Specialist

Description:
1st Shift (6am - 2:30pm) Monday - Friday: Customer Service Rep ***PLEASE NOTE POSSIBLE DAILY OVERTIME AND POSSIBLE SATURDAY WORK***

As the Customer Service Representative, you will be responsible for maintaining workflow by assisting managers and supervisors with the coordination of warehouse duties, including inventory, creating packaging slips and reports, and fulfilling customer orders. If youre excited about the challenge of working for a rapidly growing global company, we have an opportunity for you to grow with GXO.

What youll do on a typical day:
Coordinate workload allocation among warehouse workers, material handlers and drivers
Prepare work orders; troubleshoot orders and resolve discrepancies as needed
Assign and release orders sent for loading and unloading
Allocate and research inventory for orders
Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
Maintain and generate required reports
Process, audit and file various documentation
Pay Rate: $21-22/hr.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

1+ years of customer service experience
6+ months of experience in a warehouse setting
Proficiency in Microsoft Office
Ability to communicate effectively with carriers, customers, employees and management
Proven ability to multitask and prioritize workload in a fast-paced environment
High school diploma or equivalent
Availability to work a flexible schedule when needed

Experience with any of the following: Ship IQ, Fulfillment IQ, Logistics IQ, Route IQ
Experience with WMS systems such as Manhattan or SAP for inventory tracking
Tendering, routing, shipments, communicating with ops teams
Dispatching and routing experience
Experience working within WMS systems such as Manhattan
Experience creating BOL's
SAP database experience or other customer portals
Fulfillment or Ship IQ: both routing portals
Uploading dimensions for a pallet perspective into transportation line holes or portals for LTL or TL carriers
Experience managing charge back or other carrier fees they could be accrued for
OSND (over short and damages) experience managing that type of freight and mitigating

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.