TSSCI Poly Systems Administrator

Insight Global is seeking a qualified TSSCI Poly Systems Administrator/Help Desk Technician in support of one of our large federal clients in Fort Meade, MD. This candidate will support mission-critical government systems and users by providing Tier I and Tier II help desk support, system administration assistance, and first-contact resolution for software, database, and system-related issues within a secure environment. This candidate will be responsible for ensuring availability, reliability, and This person usability of government databases, applications, and systems by responding to user issues, troubleshooting technical problems, supporting system access, and escalating complex issues as needed. The role directly supports operational continuity and end-user productivity across a classified enterprise environment. Their day to day will include but is not limited to:

• Serve as a Tier I / Tier II Help Desk technician, providing first-contact resolution for user issues related to:
o Government databases and applications
o Operating systems and desktop software
o Account access, permissions, and password resets
• Receive, document, track, and resolve Help Desk tickets and phone calls using a ticketing system, ensuring issues are resolved within established SLAs.
• Perform initial troubleshooting and root cause analysis for software, system, and user access issues; escalate unresolved issues to Tier III or engineering teams as required.
• Assist with systems administration tasks, including:
o User account creation and maintenance
o System access validation
o Monitoring system health and availability
• Support users by providing clear communication, guidance, and technical explanations, maintaining a strong customer service mindset in a secure government environment.
• Perform basic system maintenance, configuration checks, and validation activities under general supervision.
• Assist with documentation of standard operating procedures (SOPs), troubleshooting guides, and knowledge-base articles to improve first-call resolution.
• Operate in a fast-paced, high-visibility environment, managing multiple tickets and priorities while maintaining attention to detail.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Active TS/SCI Polygraph
• Bachelor’s degree (preferred in a technical discipline)
• 2+ years of Systems Administrator experience
• IAT Level I certification, such as:
o A+ CE
o Network+ CE
o SSCP
o CCNA-Security

• IAT Level I and IAT Level II certification, such as:
o Security+ CE
o GSEC
o A+ CE
o Network+ CE
o SSCP
o CCNA-Security
• 5+ years of Systems Administrator experience
• 1–2 years of Help Desk experience supporting Tier I and Tier II users
• Prior experience supporting government or DoD environments
• Familiarity with secure networks, enterprise applications, and classified operational workflows

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.