Insight Global is seeking to hire an IT Support Specialist sitting in Frederick, MD, supporting a global technology company. This individual will provide Level 1+ onsite and remote support to users across the U.S. and Canada, with a primary focus on the Frederick office. Responsibilities include troubleshooting hardware and software issues, configuring workstations, and resolving problems related to Windows OS, Microsoft 365, Teams, and iOS devices. The role also involves managing support tickets, maintaining inventory, and occasionally working off-hours based on business needs. Candidates should have at least 2 years of IT support experience, strong customer service skills, and familiarity with ticketing systems such as ServiceNow. A technical degree or equivalent experience is required. This is a great opportunity to join a dynamic global IT team and grow within a fast-paced, collaborative environment.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
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Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.