Car Service Manager (Lead Mechanic)

This is a high-trust, high-autonomy position. You will be the face of the shop to customers and the backbone of operations for our crew. The right person thrives in a fast-paced environment, communicates clearly with both technicians and customers, and takes pride in running a tight, efficient shop.
What You'll Do
• Run daily operations — open and close the shop, set the pace, and keep things moving
• Schedule and dispatch work — assign jobs to techs based on skill, workload, and priority
• Handle service writing — greet customers, write repair orders, communicate estimates, and follow up on approvals
• Manage parts and inventory — order parts, manage vendor relationships, and keep the shop stocked efficiently
• Hire and develop staff — recruit, onboard, and evaluate technicians and support staff as needed
• Approve estimates — review and authorize repair scopes, ensuring accuracy and profitability
• Enforce quality control — perform final checks, ensure work meets standards before vehicle delivery
• Serve as the owner's eyes on the floor — flag issues, report on shop performance, and help identify ways to improve efficiency and customer satisfaction

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Proven experience in auto shop management (2+ years preferred)
• Background in service writing — you know how to talk to customers and translate tech into plain English
• Clean driving record
• Strong organizational and communication skills
• Ability to manage people fairly and effectively

• ASE certification or familiarity with ASE-certified technicians
• Experience with shop management software (Pace/YES, AllData, IDentifix, etc.)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.