Desktop Engineer 1 - MacOS

The Desktop Engineer (Level I) responsibilities are as follows:

Configure and install various IT hardware and application systems such as desktops, printers, peripherals. routers, servers, switches, Wi-Fi antennas, Network security devices, Access control system any other application once given the necessary procedures and authorization.

Troubleshooting IT related issues on Windows operating systems, printers and Microsoft applications.

Develop installation schedules, prepare and create installation packages.

Prepare documentation for configuration changes at each site and supporting test reports.

Assist in development of a training plan for site personnel on the use of equipment in collaboration with the training manager.

Coordinate post installation operations and maintenance support.

Configure and troubleshoot generic basic Mac-OS device issues.

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Knowledge, Skills and Abilities:
Must be detail-oriented, organized, and can work under tight deadlines.

Must have a comprehensive knowledge of generic IT hardware devices.

Must have the ability to read and understand installation guides, wiring drawings, system requirements and site-specific installation policies/procedures.

Must have excellent analytical skills in troubleshooting IT hardware installation, application setup, and maintenance, testing capabilities, problem identification, and/or resolution.

Must understand how to configure IT hardware, and/or be able to communicate with engineering for directives on newer systems configuration.

Must have competencies in testing/verifying proper operation of all hardware installations with direction from the engineering staff or IT administration.

Technical Requirements (required and desired - specify):

Required-
Excellent written and verbal communication skills with the ability to communicate very well with users, peers and managers.

Knowledge of IT Hardware systems and their configurations

Experience troubleshooting IT Hardware systems.

3+ years progressive experience in hardware installations or as a Tier II Customer Support Representative in a federal government IT service delivery operation chartered with large scale, multi-faceted IT support.

Pay 18-27

Plus: CompTIA+, CompTIA-Network+ and CompTIA- Server+.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.