**Salary for this position is between 60-70K depending on years of experience
*Candidates are required to be onsite 3x a week
Seeking a User Support, Analyst with Windows and/or Mac (preferred) support experience.
This position offers a great opportunity to be part of a high-performance team responsible for supporting a full complement of customer-centric desktop support services.
Responsibilities
· Identify, troubleshoot, and resolve hardware and software problems.
· Provide exceptional customer service both in office and using remote tools such as Bomgar, Cisco Jabber, Microsoft Teams, Zoom, and Windows Remote Control.
· Utilizing Service Now to log, track, and document incidents to ensure customer problems are resolved.
· Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage the ticket queue
· Work independently on day-to-day operations.
· Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required.
· Install, configure and maintain Windows peripherals and other end user equipment such as phones and tablets.
· Support in-office walk-ups and remote assistance while providing quality customer service.
· Run diagnostic tests to isolate system problems, assist with troubleshooting and resolving issues.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
· Four (4) or more years experience in the role of an IT Desktop technician supporting a Windows desktop/laptop environment.
· Strong knowledge of Bomgar or equivalent tool for providing remote support is required.
· Must be able to lift 30 pounds.
Associates degree or equivalent experience
Strong communication skills both oral and written.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.