Resident Engineer

The Resident Engineer (RE) will work within a team of highly skilled and experienced engineers to serve as a dedicated resource, working directly with a specific customer. The RE role requires a broad range of technical, troubleshooting and excellent customer communication skills. The RE is considered the trusted advisor for the customer during the network support/implementation. REs role is to provide high quality support of all product areas of Insight Global's Client's product suites, by ensuring that all networking implementations meet the customer requirements.

Responsibilities:
· Provide onsite project implementation support.
· Follow Extreme PS PDIO (Plan/Design/Implement/Operate) implementation methodology.
· Responsible for creation and maintaining of project documentation during implementation.
· Responsible as technical lead and trusted advisor to the customer during implementation.
· Responsible as liaison between sales and customer during implementation.
· Work with client partners and sales staff to implement the client's solution that was sold.
· Must maintain excellent knowledge of all Extreme Networks product suites.
· Coach and mentor customer and client partners.
· Ability to escalate any customer issues to management in a timely manner.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Requirements:
· Expert in networking technologies with industry and regional knowledge and experience. (6 or more years experience)
· Ability to effectively implement Extreme products and solutions in a mission critical environment within a scheduled downtime or with no downtime.
· Thorough knowledge of security design features and ability to implement and perform analysis of network and systems security design. (4 or more years experience)
· Hands-on experience using security-related toolsets.
· Must have strong skills in troubleshooting and problem resolution in a network environment.
· Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.
· Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations in order to maintain satisfied customers.
· Excellent inter-personal, technical presentation and communications skills.
· Proven team player.
· Must be self-motivated and have the ability to work with minimal supervision.
· Extreme ECP certification

In-depth knowledge of four or more of the following networking technologies: (3 or more years experience)
· ExtremeXOS/Extreme Campus Fabric (Priority)
· Extreme Cloud IQ- Site Engine
· Extreme Network Access Control (NAC)
· Intrusion Detection/Prevention (IDS/IPS)
· Wireless
· IPv4/v6
· Routing Protocols (RIPv1/v2/v3, OSPFv2/v3, MPLS, BGP, PIM, etc)

Desired Skills / Experience:
· B.S. in Computer Science or related field, or equivalent work experience.
· Network Certifications desired (i.e. ECP, CISSP, CCIE, CWTS, etc.)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.