Remote ServiceNow Business Analyst

- Includes developing a thorough understanding of the client's requirements then applying industry best practices and detailed knowledge of ServiceNow to design an optimal solution which supports the business process meeting or exceeding the functional requirements

- Builds a trusting relationship with major project stakeholders and leads them to adoption of the best solution

- Supports organizational change management (OCM) efforts by providing information on the "to be" solution

- Leads quality management reviews and ensures all business and design requirements are met

- Conducts application and implemented business processes demonstrations to stakeholders; may support preparation of training material and provide user training

- The ServiceNow Business Analyst will work closely with the Solution/Technical Architect to ensure the solution is technically feasible and to identify areas to reduce implementation efforts

- Validates the configuration of business data and supports the technical team for any required custom development

- Assist or lead test plan development and execution including conducting user acceptance testing ensuring implementation meets client's requirements

- Participate in quality management reviews

- Support test plan development and Organizational Change Management (OCM) efforts

- Ensure quality solutions are developed and deployed

- US Citizen able to obtain a Government Clearance

- 5+ years of experience as a ServiceNow Business Analyst

- Expert level knowledge or experience meeting with technical and non technical users to gather requirements, define technical processes, etc for ServiceNow Implementations, Development, Migrations, etc.

- An understanding of Change Management, Configuration Management, and Release Management as it relates to ITIL

- Experience implementing systems with Agile/Scrum methodology and/or System Development Life Cycle (SDLC) processes

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.