Demand Response Dispatch Operator

Post Date

May 08, 2024



ZIP/Postal Code

Sep 13, 2024 Insight Global

Job Type



Help Desk

Req #


Pay Rate

$70k - $80k (estimate)

Job Description

Insight Global is seeking a Demand Response Dispatch Operator that is fully on-site in Baltimore, Maryland. In this position, the candidate will receive a 6--8-week training that will cover the daily reporting on energy usage that is imperative to be submitted every day. Through this training, the candidate will successfully be able to monitor and maintain dispatch logs, review ISO grid conditions and dispatch demand response programs effectively. The ideal candidate will be analytical, able to multi-task, and will have strong problem-solving skills. They will also possess strong communication and interpersonal relationship skills to be able to speak to clients during dispatch events as well as taking directive from Senior Dispatch Operator and other personnel. They will be communicating to clients through dispatch center email and through phone call. They will be able to efficiently navigate client issues or escalate the situation to the proper team member.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to

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Required Skills & Experience

Bachelor's Degree in a Business or Engineering related field

Minimum one year of experience working in an office setting, this can include internship experience

Proficient in Excel

Nice to Have Skills & Experience

Experience in the energy or demand response

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.