A client in New Orleans is looking to bring a Correspondence Representative to their team! This person has experience in healthcare and working with insurance companies. Job duties consist of:
- reviewing correspondence documents received in the CBO to identify type of correspondence received and follows the appropriate protocol. Review and scan correspondence into the OnBase system and selects the appropriate document type for routing. Processes returned mail by updating status in EPIC and update new addresses received via lockbox. Documents any request or concern received via mail, e-mail, telephone, written correspondence, or in person on the patient's account concisely, including future steps needed for resolution, in a prompt and courteous manner. Performs scanning, filing, data entry, and other duties as assigned. Support remote customer service staff by completing all mail, email, and fax requests. Accepts inbound phone calls from patients, early out and bad debt vendors, physician offices, insurance carriers, etc. within a specific response-to-call timeframe and with the intent to resolve the caller's concern immediately. * Collects patient payments and follows levels of authority for posting adjustments. Understands different payer regulations and can communicate effectively with patients regarding their Explanation of Benefits (EOB)
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Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.