NOC Analyst (Louisville, KY)

An employer is seeking a NOC Technician in the Louisville, KY area. This employee will be responsible for supporting Enterprise level, mobile carrier companies to prevent network outages or unplanned technical difficulties with clients. This person will be working on a team of approximately 5 local members and will be taking inbound phone calls from customers and internal employees, then providing triage services when required to further escalate the ticket. They will be the first line of defense with support, and must create tickets within Remedy for all incidents that occur and documenting them within the company's documentations system. It would be extremely beneficial if this individual has worked in a NOC before, has a technical understanding of network outages, LAN/WAN networking and has troubleshooting experience. They also need excellent customer service skills as they will be communicating with clients to further investigate incidents. There will be a 2 weeklong training that is held onsite which will consist of labs and interactive modules. The shift will be Sunday-Wednesday from 2pm-12:30 (midnight) EST.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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-Network troubleshooting/familiarity experience (mostly on layer 1 and layer 2 within the network infrastructure)
-Experience/understanding of major networking hardware such as Cisco, Juniper, Alcaltel equipment
-Excellent customer service and communications skills
-Experience/knowledge working with a ticketing system
-Good work ethic

-Network Certifications (CCNP or JNCIP)
-1-3 years of experience working in a Network Operation Center (NOC)
-Associates degree or relevant education in networking field
-Knowledge of change management



Local to Louisville, KY

Compensation: $15/hr to $18/hr
**Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.