Incident Analyst

Post Date

Oct 14, 2024

Location

Louisville,
Kentucky

ZIP/Postal Code

40223
US
Dec 15, 2024 Insight Global

Job Type

Contract-to-perm

Category

NOC Technician

Req #

LOU-740957

Pay Rate

$20 - $25 (hourly estimate)

Job Description

Insight Global is seeking an Incident Analyst for a company's Networks Operations Center. This is a 6-month contract-to-hire remote position. This person's responsibilities include monitoring the health and safety of this company's applications and network. They will be maintaining NOC documentation and standard operating procedures as well as analyzing incident data to identify trends and root causes. They will be working cross functionally with other teams to facilitate communication and drive incident and problem resolution.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

1-3 working within a Network Operations Center or as a NOC Analyst
Excellent verbal, written and presentation skills to effectively translate and communicate complex technical information and risk to all levels of internal and external organizations.
Experience working within AWS, Linux, and basic networking

Nice to Have Skills & Experience

Network A+, A+, AWS Cloud Practitioner, CompTIA Security+, or ITIL

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.