CRM Support

Post Date

Jun 11, 2025

Location

Louisville,
Kentucky

ZIP/Postal Code

40223
US
Aug 13, 2025 Insight Global

Job Type

Contract-to-perm

Category

Customer Service

Req #

FTL-787916

Pay Rate

$14 - $18 (hourly estimate)

Job Description

Our client in the Louisville KY area is looking for strong talent to join their growing team of product support agents. These positions are backfilling previous agents that have been promoted into new roles. This position sits within the Louisville KY area and will have an onsite requirement twice a week. The ideal candidate will have an impressive background in CRM support in some type of call center environment with exposure to Salesforce and Jira. There will be an extensive training period to learn about the CRM products each agent will be supporting, and the goal at the end of the assignment is to convert permanent with the company.



pay rate: $18/hr

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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Required Skills & Experience

* Support center experience

o (Helpdesk, call center, customer service, etc.)

* CRM system support experience

* Must have their own WINDOWS computer and feel comfortable using it for work

Nice to Have Skills & Experience

* Salesforce

* Jira

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.