As a Fire service technician, you will receive calls from the Service Resource Center detailing equipment or system malfunctions. You'll contact customer representatives to identify and diagnose issues, performing necessary repairs on electronic fire alarm systems and related building products. Following troubleshooting procedures and technical manuals, you'll service, troubleshoot, and install various Fire & Life Safety systems, including SimplexGrinnell. Your role involves interpreting blueprints, diagrams, and specifications, while consistently communicating with district staff and customers to ensure satisfaction. Additionally, you'll complete service acknowledgements, obtain customer signatures, participate in on-call rotations, and help train or mentor team members.
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2+ years of experience in low voltage electrical systems (fire/life safety systems, access control, etc.)
Experience reading and interpreting blueprints, submittals, and operational/product manuals
Must have valid drivers license/MVR
High level of Customer Service and Professionalism
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.