Level II Support Specialist

Day to Day:

As a Level II IT Support Specialist, you will be responsible for delivering advanced technical support in a remote environment, with occasional travel as required. Your daily tasks will include troubleshooting and resolving escalated IT issues, managing user accounts through Active Directory, and applying Group Policy configurations to maintain system integrity. Youll support both Windows 10 and Windows 11 environments, ensuring smooth operation and assisting with system upgrades or migrations. Working within a ticketing system, youll prioritize and resolve incidents efficiently, collaborating with other IT teams to maintain high service standards. Experience with ServiceNow, AWS, and bilingual proficiency in Japanese and English are valuable assets that can enhance your effectiveness in this role.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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Must Have
5+ years of IT working experience
Level 2 IT support experience
Hands on experience with Active Directory
Experience with Group Policy
Window 10 and Widows 11 experience
Experience working with ticketing systems

Pluses:
Experience working with ServiceNow
Experience migrating from Windows 10 to Windows 11
Experience with AWS
Proficient in Japanese and English is a plus

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.