Insight Global is looking to hire an IT Product Analyst to join the team with a customer of ours in Wichita, KS. In this role, you will provide crucial support to custom applications and help proactively identify, troubleshoot, and resolve complex technical issues, and also act as the escalation point to other analysts in the team to troubleshoot complex issues or brainstorming ideas to resolve complex issues. You will be connected to the expected SLAs, responding and resolving issues in a timely manner, working with IT teams to ensure that the monitoring and alerts are in place to help detect things that can impact business SLAs. This is a 6 month contract to hire, and will be local to Wichita, KS.
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Experience supporting critical or custom applications
Reading and writing SQL queries
Experience troubleshooting applications with complex integrations (APIs)
Experience in a customer facing role, ability to articulate IT issues and the impact to external members
Experience with AWS technologies (Lambda, S3, Cloudwatch, etc)
Experience with scheduling and monitoring tools (Splunk, Automic, LogicMonitor, etc) - knowledge of alerting practices
Familiarity with data integration tools (Denodo, Alteryx, Matillion)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.