Insight Global is looking to hire an IT Product Analyst to join the team with a customer of ours in Wichita, KS. In this role, you will provide crucial support to custom data products by actively monitoring systems to detect issues, responding promptly to user-reported problems, and troubleshooting to ensure swift resolution. Acting as an escalation point for the team, you guide other analysts in addressing complex challenges and collaborate with the organizations IT teams to develop innovative solutions. By driving discussions, you work to enhance monitoring, alerts, and logging processes, aiming to prevent issues where possible and ensure rapid detection and resolution of anomalies. You prioritize meeting Service Level Agreements (SLAs) by resolving critical issues on time and ensuring that monitoring systems are well-equipped to safeguard business operations. A key part of your role involves maintaining and refining documentation alongside the product team, ensuring clarity and usability for both users and support staff. In addition, you continuously seek opportunities to improve the customer experience and operational workflows, applying forward-thinking strategies to enhance the quality of service. This multifaceted role requires critical thinking, collaboration, and a customer-centric mindset, enabling you to drive meaningful improvements and deliver exceptional support. This is a 6 month contract to hire, and will be local to Wichita, KS.
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Experience supporting and troubleshooting custom applications
Experience writing SQL queries
Experience effectively communicating and problem-solving with customers and other IT teams
Ability to interpret and understand non-linear data structure (graph) and feature files
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.