We are seeking a Customer Service Representative with a minimum of 3 years of experience and a strong background in call center operations (inbound calls only). This role provides room for growth, starting with email-based customer interactions before transitioning to phone support. Successful candidates will undergo 90 days of training before transitioning to a hybrid schedule (in-office on Thursdays, subject to change).
Key Responsibilities:
Manage inbound customer inquiries via email and phone.
Deliver exceptional customer service by addressing concerns and resolving issues effectively.
Maintain accurate records of customer interactions in internal systems.
Collaborate with team members and supervisors to improve processes and meet performance goals.
Exhibit strong written and verbal communication skills in all interactions.
Adhere to company policies, including punctuality and reliability.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
GED or High School Diploma.
At least 3 years of customer service experience in a call center environment
Strong written and verbal communication skills.
Reliable attendance and punctuality are critical.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.