Job Description
Insight Global is looking to hire a Technical Support Specialist to support a client of ours in Kansas City, KS. This position will require some travel (50-75%, 2 weeks per month). The candidate will serve as the IT liaison between the business and IT, to ensure all IT requirements are properly defined by gathering input from stakeholders, and help develop solutions for technical initiatives. This person will work with each site to identify potential gaps in additional needs, and work with vendors to provide solutions for the business. This role will require knowledge of general technical support, will lead technology implementations, software and hardware deployments, etc.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Associates Degree in technical field or related certifications
• 2-5 years of experience in MS Windows environment performing break/fix support
• Experience troubleshooting O365 products
• Experience troubleshooting Windows 11 workstations
• Knowledge of networking and servers
• Troubleshooting MAC workstations
Nice to Have Skills & Experience
• Any certifications or licenses (Microsoft MCP, Comp Tia, etc.)
• Managing projects
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.