Job Description
Insight Global is looking to hire a Senior CRM Administrator, who is responsible for the strategic management, optimization, and support of the organization’s Customer Relationship Management (CRM) platforms. This role combines deep CRM architecture and configuration expertise with project and process leadership to drive adoption, streamline business processes, and deliver scalable, secure solutions across business units. The position serves as the technical and functional authority for CRM capabilities, integrations, data governance, and continuous improvement, ensuring the CRM ecosystem aligns with business strategy and regulatory requirements. This role is open to contract-to-hire or direct-hire, and they will sit onsite in Kansas City, KS.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Strong understanding of CRM architecture, lifecycle management, and enterprise integration patterns
- Hands on experience managing multi-environment CRM deployments (development, testing, and production)
- Configuration and administration experience with enterprise CRM platforms
- Experience integrating CRM platforms using APIs, middleware and iPaaS solutions (examples - Boomi, n8n, Azure Logic, Postman, etc.)
- Strong experience with CRM automation tools, workflow orchestrations, business rules, and process optimization
- Knowledge of CRM data management, migrations, data quality, and master data concepts
- Ability to design and deliver CRM reporting, analytics and executive dashboards (Salesforce Reporting, PowerBI, Tableau)
- Knowledge of security models, field-level access, auditing, and compliance environments (SOX, GSPR, PI, Okta, Azure AD, Shield, RBAC)
Nice to Have Skills & Experience
- Leading CRM implementation in a Banking or Finance environment
- Relevant CRM or platform certifications
- Proven experience with strong stakeholder communication and vendor coordination skills
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.