Job Description
Insight Global is looking for a Tier I/II Desktop Support Team to act as the first line of defense for all IT tickets and engaging in high customer service activity for a financial/insurance client. This team will be responsible, but not limited to the following:
○ Engaging with offshore contractors
○ 10 Tickets per day (phone, thru system, walk up)
○ Phone support
○ Remote Support
○ Password resets
○ VPM Troubleshooting
○ Install / Uninstall software
○ Basic security (phishing, report suspicious activity) protect hardware
○ Troubleshoot AV in conference rooms
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Associates / Bachelors Degree
• Microsoft Tech Stack (AD / Windows)
• Excellent Communications / Customer Service Skills
Nice to Have Skills & Experience
• Prior experience in a Desktop Support/Helpdesk role
• Experience with Financial Services/Insurance
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.