Data Center Lead Technician

The Lead Technician is responsible for ensuring operational excellence within assigned projects and serving as a key point of contact for the contract team. This role requires strong technical acumen, an understanding of project objectives, and the ability to manage multiple priorities effectively. Candidates are expected to demonstrate prior experience in applying these skills in real world scenarios.

Core Responsibilities
• Technical Expertise: Demonstrate a solid understanding of assigned projects and apply technical knowledge to support execution.
• Operational Management:
o Communicate clear expectations for tasks and deliverables to contract techs. (as defined by management through Daily spin up and Weekly meetings)
o Track and report both staffing and technical workflow-based issues promptly, providing solutions where possible.
o Follow established escalation paths for problem resolution.
• Staffing Oversight:
o Monitor and manage attendance, absences, and time-off requests for contract technicians.
o Coordinate staffing to ensure adequate coverage and workflow continuity. (with management guidance)
• Training and Onboarding:
o Assist with onboarding new technicians, including account setup and access to data center tools. (Management will provide support and documentation for these processes)
o Provide guidance on workflow processes and tool usage.
• Workflow Coordination:
o Assign tasks to qualified staff and ensure alignment with both project timelines and workflow process/procedure.
o Serve as the primary point of contact for the contract team, addressing questions and facilitating communication regarding Insight Global issues.

Target Pay: $20-$22/HR
The shifts for these roles are Sunday to Tuesday and every other Wednesday 6AM-6PM OR Thursday- Saturday and every other Wednesday 6AM-6PM.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

2+ years’ experience supporting IT equipment or related technology.
Flexibility to work non-standard business hours that may include weekends and/or holidays.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.