Insight Global is looking for a Professional Services Specialist to join one of our top client's in the Des Moines, IA area. This individual will be responsible for providing quality application upgrades and training related to the SHAZAM ancillary systems while maintaining a strong business relationship with high level leaders of current Shazam client's. Persons within this role will be capable of acting within all phases of an assigned area of the upgrade process with general guidance. This position is responsible for monitoring progress of programs/projects through internal reviews and participation in team meetings. This position also exercises discretion and judgment relating to the resolution of issues and problems that arise during the project which may impact project deadlines. Communication and partnerships with clients will be in the form of phone, email, virtual meetings, etc.
The hourly pay rate for this position ranges from $23-25.00 and is dependent on skill set and experience coming in with.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
Experience working in a banking environment (banks, credit unions, financial institutions).
Ability to understand loans, deposit account platforms, checking accounts, beneficial owners, relationships on accounts.
2+ Years of customer service background (client facing via phone, email, face to face; experience communicating with high level leaders and external stakeholders).
Technology Proficient. Can handle the basics of Microsoft office and has shown the ability to learn new systems.
Insight Lookout or Gatekeeper.
DocuCommand.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.