Job Description
• Answers Help Desk phone and creates support tickets.
• Creates and monitors support cases submitted via email.
• Sets up and maintains IT asset inventory.
• Facilitates creation and maintenance of IT documents, job aids, checklists, and resource materials for software tasks.
• Provides technical support, training, and guidance to center staff on supported technology solutions and applications.
• Manages and assists in the implementation of new networks, computers, and software applications.
• Works with the company's Data Center, computer maintenance companies, and software vendors to resolve problems.
• Helps identify and clarify issues with SPAMIS, CIS, OASIS, EPMS, and other Data Center systems; collaborates with DC to resolve them.
• Ensures CIS systems comply with company policies and that staff regularly check CIS and SPAMIS/Data Center interfaces for errors.
• Identifies and tracks hardware and software problems until resolved; makes recommendations to Senior Management and escalated IT support as needed.
• Assists staff in acquiring new computer equipment and peripherals per company policies.
• Assists with computer cabling in compliance with Data Center specifications.
• Ensures EPMS contains accurate and up-to-date information about the center’s automated equipment.
• Collaborates with corporate IS staff on installation of company-developed applications.
• Obtains and maintains training resources for center staff.
• Provides individual and group instruction on the use of equipment, software applications, and network features.
• Maintains current knowledge of updates and requirements from the Data Center regarding network systems and hardware.
Provides assistance to other company centers, as applicable and requested.
Pay $18-$20/hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 1+ years of Hands-On IT Support/Desktop Support experience
• Experience assisting end-users in person
• Experience supporting a Windows environment
• Experience performing password resets
Experience imaging computers
Nice to Have Skills & Experience
• Experience supporting a school or non-profit office environment
• SCCM experience
Active Directory experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.