Job Description
We are seeking a motivated and skilled Desktop Support Technician to join our team. In this role, you will provide first-level technical support to our internal clients/customers, resolving hardware and software issues, and ensuring their technology runs smoothly. You will be the face of our technical support team, delivering excellent customer service and technical solutions both in person and remotely for all onsite employees who are experiencing any technical issues.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Bachelors Degree or a combination of professional experience and certs equivalent
• Proven experience in a desktop support or similar technical support role
o MUST BE in an enterprise environment
• Familiarity with common software applications and troubleshooting techniques.
• Excellent problem-solving skills and attention to detail.
• Outstanding communication and customer service skills.
Nice to Have Skills & Experience
• Experience with ServiceNow
• Prior experience with asset management and deployments
• Comptia A+ Certification
• Assist with Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams, etc.)
• Audio Visual Support
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.