We are seeking a motivated and skilled Desktop Support Technician to join our team. In this role, you will provide first-level technical support to our internal clients/customers, resolving hardware and software issues, and ensuring their technology runs smoothly. You will be the face of our technical support team, delivering excellent customer service and technical solutions in our pit box" and serve as a walk-up option for all onsite employees who are experiencing any technical issues.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
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https://insightglobal.com/workforce-privacy-policy/ .
Bachelors Degree or a combination of professional experience and certs equivalent
o 1-3 years of professional experience is ideal
Proven experience in a desktop support or similar technical support role.
Strong knowledge of Windows and macOS operating systems.
Familiarity with common software applications and troubleshooting techniques.
Excellent problem-solving skills and attention to detail.
Outstanding communication and customer service skills.
Ability to work independently and as part of a team.
Willingness to learn and adapt to new technologies.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.