- Provide troubleshooting, training, and support to users by phone, remotely, or on-site
- Resolve issues like password resets, drive mapping, and printer mapping
- Follow standard procedures for responding to and documenting ITSM ticket requests via ServiceNow
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https://insightglobal.com/workforce-privacy-policy/ .
- 1+ year(s) of experience working directly with end-users/customers and troubleshooting in an IT environment
- Experience with Microsoft 365 applications, Windows operating systems
- Experience working with PC's, printer's, and other hardware for repair and troubleshooting
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.