Responsible to drive processes for analyzing root cause of incidents, identifying corrective actions and tracking them to closure
Assigned to a domain (ex. digital apps) and ensure all closed incidents in this domain have a related problem ticket
Schedule and facilitate a formal PIR (Post Incident Review) after the resolution of every significant incident
Conduct RCA within set SLA turnaround times
Assign action items and follow up with other teams to drive closure for: Resolving the underlying root cause with technology, addressing any process or training gaps, and Improving logging/monitoring/alerting functions to detect potential issues before it occurs
Coordinate reporting of open problems, aging problems, recurring impact from problems, closed problems, etc.
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2+ years of experience in incident and change management
Strong understanding of application and infrastructure technology stacks and tools
Bachelor's degree in computer science, information technology, or related field
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.