- Troubleshoot and resolve issues related to the collaboration services infrastructure and applications, such as email, chat, video conferencing, and document sharing
- Monitor and analyze the usage, performance, and customer satisfaction of the collaboration services and implement improvement initiatives
- Collaborate with other IT teams, business units, vendors, and external partners to deliver effective and efficient collaboration solutions that meet the organizations needs and expectations
- Stay updated on the latest trends and technologies in the collaboration domain and evaluate their potential benefits and risks for the organization
- Establish and enforce policies, standards, procedures, and best practices for the collaboration services group
- Deliver comprehensive training sessions and develop essential user support materials for corporate end-users, including detailed user guides, FAQs, step-by-step tutorials, and instructional videos
- Create communications for the technology group to inform them about the latest updates, features, issues, and best practices of the collaboration services
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HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
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- 5+ years of experience in providing technical support and guidance for collaboration services
- In-depth knowledge of various collaboration technologies and platforms, such as Microsoft 365, Cisco Webex, Zoom, Slack, and Google Workspace
- Strong skills in network administration, system administration, cloud computing, IT security, IT service management, IT governance, and ITIL framework
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.