Customer Care Representative

This ON SITE role in Daleville, IN supports banking customers through an acquisition and full system integration for one of our large Financial Services customers, occurring in May. The newly acquired bank's customers will transition its members to another new-to-them banking system, products, and processes. This position plays a critical role in ensuring a smooth customer experience during that transition. The Customer Support Representative serves as a front-line contact for customers navigating changes related to the acquisition. This includes assisting with new debit cards, activation, online banking setup, login issues, and general account-related questions. This is a high-volume, computer-based call center role that requires strong attention to detail, dependability, and the ability to remain professional with frustrated or upset customers. Success in this role is driven by reliability, a positive attitude, and adherence to established procedures designed to protect both the customer and the bank.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

High school diploma or GED
1+ year of customer support/customer service experience
Strong reliability and dependability — on-time attendance and consistency are critical
Comfortable working in a fast-paced, high-volume call environment
Ability to remain calm and professional with unhappy or frustrated callers
Willingness to follow process, including asking required verification questions
Basic typing skills with the ability to multitask across systems while on calls
Comfortable working at a computer for the full shift
Experience with call center tools, online systems, or virtual learning environments is a plus
Positive attitude and willingness to learn during training

Inbound/outbound call center experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.